Luxury Guest Experience Specialist - Bali's Premier Hospitality Team

At Marriott International, we don’t just offer jobs—we create unforgettable experiences. As a Guest Experience Specialist in the heart of Bali, you’ll be the architect of exceptional moments, ensuring every guest leaves with memories as vibrant as the island itself. In Canggu, our premier hospitality team is seeking a passionate Luxury Guest Experience Specialist to elevate our guests' stay from ordinary to extraordinary.

Imagine a day where you’re not just checking in guests, but crafting personalized experiences that turn their vacation into a story they’ll tell for years. With cutting-edge tools like Marriott’s Guest Experience Management System (GEMS) and Microsoft Teams, you’ll streamline operations and enhance guest satisfaction. This isn’t just a job—it’s a chance to shape the future of hospitality in one of the world’s most sought-after destinations.

Join us and be part of a team that values innovation, creativity, and a deep commitment to guest satisfaction. Marriott International is where your passion meets purpose, and your skills are nurtured to thrive. If you’re ready to make a difference, let’s create magic together in Canggu.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional guest service by anticipating needs and exceeding expectations, ensuring a seamless and memorable stay.
• Utilize GEMS to manage and enhance guest interactions, from check-in to check-out, ensuring smooth operations.
• Collaborate with the team to create personalized experiences that reflect our luxury brand’s commitment to excellence.
• Monitor guest feedback and implement improvements to continuously elevate the guest experience.
• Stay updated with industry trends and best practices to innovate and enhance service delivery.
• Ensure compliance with Marriott International policies and procedures, maintaining the highest standards of service.
• Leverage Microsoft Teams for effective communication and coordination with the team and other departments.
• Participate in team meetings and training sessions to share best practices and learn from peers.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, or a related field, or equivalent experience.
• Minimum 3 years of experience in a luxury hospitality setting, with a proven track record of delivering exceptional guest service.
• Proficiency in using GEMS and other hospitality management software.
• Excellent communication, interpersonal, and problem-solving skills.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced, dynamic environment with a strong focus on guest satisfaction.
• Certification in guest service excellence or a related field is a plus.
• Passion for creating unforgettable guest experiences and a commitment to continuous learning and improvement.

🛠️ Keahlian

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