Custody & Customer Care Manager (Consumer/KPR) - Bank Nationalnobu

Join Bank Nationalnobu as a Custody & Customer Care Manager and play a pivotal role in delivering exceptional service to customers in the Consumer/KPR (Home Ownership Loan) sector. This position is ideal for a dynamic professional with a passion for customer service and a commitment to excellence. In this role, you'll be responsible for managing a team of customer service representatives, ensuring that every customer interaction is handled with the highest level of professionalism and care. Based in Karawaci, Banten, you'll have the opportunity to work in a vibrant and growing financial institution that values innovation and customer satisfaction.

As a Custody & Customer Care Manager at Bank Nationalnobu, you'll be at the forefront of delivering exceptional service to customers in the Consumer/KPR sector. You'll manage a team of customer service representatives, overseeing their performance and ensuring that they meet and exceed customer expectations. You'll also be responsible for developing and implementing customer service strategies, as well as monitoring and analyzing customer feedback to continuously improve the service quality.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise a team of customer service representatives, ensuring they meet performance targets and deliver exceptional service to customers.
• Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
• Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
• Ensure compliance with company policies, procedures, and regulations related to customer service and custody.
• Train and develop customer service representatives to enhance their skills and knowledge.
• Collaborate with other departments to ensure seamless customer service across the bank.
• Monitor and analyze customer service metrics to ensure quality and efficiency.
• Manage and resolve customer complaints and escalations in a timely and professional manner.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in the banking or financial services industry.
• Proven track record of managing and developing customer service teams.
• Strong knowledge of customer service best practices and industry standards.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in using customer service software such as CRM systems, help desk tools, and analytics tools.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

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