IT Support Specialist - Hardware, Software & Network Maintenance

Join Panorama JTB Tours Indonesia as an IT Support Specialist and play a pivotal role in ensuring seamless technology operations for our dynamic travel and tourism business. In this hands-on position, you will be responsible for maintaining, troubleshooting, and optimizing our IT infrastructure, including hardware, software, and network systems. Located in Jakarta Barat, you will be part of a team that drives innovation and efficiency in our operations.

As an IT Support Specialist, you will be the go-to person for all things technology-related, providing first-line support to our employees and ensuring minimal downtime. You will work closely with our development team to implement new technologies and improve existing systems. With a competitive salary ranging from Rp 5,000,000 to Rp 8,000,000 per month, this is an exciting opportunity to grow your career in a thriving industry.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to employees, including troubleshooting hardware and software issues.
• Maintain and optimize our network infrastructure, including routers, switches, and firewalls.
• Install, configure, and maintain software applications and operating systems.
• Monitor system performance and implement improvements to enhance efficiency.
• Manage and maintain IT assets, including laptops, desktops, and peripherals.
• Conduct regular backups and ensure data integrity and security.
• Collaborate with the development team to implement new technologies and improve existing systems.
• Document IT processes and procedures to ensure consistency and compliance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support, with a focus on hardware, software, and network maintenance.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.
• Strong knowledge of Windows and Linux operating systems.
• Experience with network protocols such as TCP/IP, DNS, and DHCP.
• Familiarity with ITIL framework and best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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